The local watch repair places I talked to just shook their heads when I showed them the broken mess I had brought with me. However, one place said I could call Timex directly. Great idea, I figured, let’s try it! I called, and of course they were closed for the holidays.
Next attempt – let’s email them. I wrote them an detailed message and got an auto-responder saying, “we are closed, will not respond to email during this time, bla bla bla”. Ahh, the joy of consuer woes.
However, yesterday I received a reply from Timex. They said:
“Please note that all wristbands can be replaced. If your watch has the integrated strap, it can be replaced by our technicians. You can mail your watch to us. The cost is $17.00 plus taxes. This includes the shipping and handling.”
That ain’t so bad after all. I will do this – it’s worth $17 for me to have the watch usable again.
I did already plan on a new watch (a Garmin) purchase, as a result of all this, but I can definitely have use for a backup watch.
So there you go, if you have a broken wristband on your Timex watch, contact Timex via phone or email.